Service Sales Engineer

Tasks

• Develop and maintain sales materials and current product knowledge.
• Establish, manage, and maintain current client and potential client relationships.
• Prepare action plans and schedules to increase business activities in the assigned territory.
• Identify sales prospects and contact these and other accounts as assigned.
• Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory.
• Identify, handle, and resolve customer complaints/concerns.
• Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor.
• Follow up on new leads and referrals resulting from field activity.
• Ensure that client data in CRM is up to date.
• Prepare presentations and proposals.
• Prepare quotation and generates sales leads for equipment/plant business.
• Implement the sales targets of the company in the market territory.

Required Qualifications

• Bachelor’s Degree in Engineering.
• Minimum 8 years’ experience in the Grains and Food processing industry, or similar.
• Fluent communication skills in English language.
• Communication skills in local languages (Yoruba, Hausa, Igbo, etc.) is an advantage.
• Ability to conduct sales conversations and contract negotiations.
• Willingness to travel.

Preferred Qualifications

• PSSR (Parts, Sales and Service Representative) experience is an advantage.
• Excellent knowledge of sales and customer relationship management.
• Has the ability to develop technical/technological solutions with and for the customers.
• Has a command of presentation and negotiation techniques.
• Problem-solving and decision-making skills.
• Good written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
• Proven ability to work in a matrix organization.