Shortlet Manager

Job Description

• Maintain facility; ensure facility is in good condition and ready to be occupied at all times including all equipment and appliances used in it.
• Oversee routine operations,ensuring guest satisfaction.
• Answer all queries and enquiries from guests efficiently and professionally.
• Provide assistance and support to guests before, during, and after their stay.
• Respond to inquiries, booking requests, and guest messages promptly and professionally. Provide assistance and support to guests before, during, and after their stay.
• Set competitive rental rates based on market trends, demand, and property features. Adjust prices as needed to maximize occupancy and revenue.
• Coordinate regular maintenance tasks and cleaning services to ensure properties are well-maintained and presentable for guests. Address any issues or repairs promptly.
• Arrange seamless check-in and check-out experiences for guests, providing detailed instructions and support as needed. Coordinate key exchanges or self-check-in procedures.
• Develop marketing strategies to attract guests and increase bookings. Utilize social media, online advertising, and other channels to promote properties and special offers.
• Monitor inventory levels of essential supplies such as toiletries, linens, and kitchen essentials. Coordinate restocking to ensure guests have a comfortable stay.
• Maintain accurate records of rental income, expenses, and other financial transactions. Prepare regular reports and analyze financial data to track performance and inform decision-making.
• Solicit feedback from guests after their stay and address any concerns or issues raised. Use feedback to identify areas for improvement and enhance the guest experience.
• Stay informed about local laws, regulations, and zoning requirements related to short-term rentals.

Requirements

• Possess a First Degree.
• 1-3 years work experience.
• Candidate should reside on Lagos Island.
• Excellent level of English (spoken, written, and understanding).
• Excellent communication and customer service skills.
• Hospitality experience is an advantage.
• Experience in similar roles is an added advantage.