Transfer Service Product Manager/Design Specialist

PalmPay is a pan-African fintech company currently operating in Ghana, Nigeria, Kenya, Tanzania, Uganda and expanding to other markets. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
We are seeking a dynamic and experienced Transfer Service Product Design Specialist to join our innovative team. The ideal candidate will be responsible for overseeing the entire product lifecycle of our transfer services, from conception to execution. As a Transfer Service Product Design Specialist, you will play a crucial role in developing and implementing strategies to enhance the efficiency, user experience, and overall performance of our transfer services. This role requires a strategic thinker with excellent communication skills, a deep understanding of market trends, and the ability to collaborate across cross-functional teams. Responsibilities:

 

• Drive the growth of PalmPay's user base and transaction volume in the transfer services sector.
• Innovate and uncover new, practical applications of transfer products in everyday scenarios.
• Engage in active user feedback collection, perform detailed analysis of user behavior, and develop accurate user personas.
• Stay abreast of market innovations, track the latest product trends, and analyze competitor strategies to inform our approach.

Product Design:

• Assist in the development and management of product roadmaps, ensuring alignment with business goals and market needs.
• Participate in the agile development process, including planning, refinement, review, and sprint.
• Prepare and present regular progress reports to the senior product management team.

Market Research:
Execute comprehensive market research to pinpoint trends, competitor movements, and potential growth opportunities. Maintain up-to-date knowledge on industry shifts and regulatory changes to ensure PalmPay's offerings remain competitive and compliant. Customer Voice and Feedback:
Regularly engage with product feedback, collating and analyzing input from targeted user groups to inform product development and enhancement. Translate customer feedback into actionable product requirements and use cases. Collaboration with International Teams:
Collaborate effectively with international technical development, design, and customer support teams, ensuring alignment in business strategies and customer satisfaction. Job Requirements:

• A minimum of 3-5 years' experience in product management with a focus on transfer service or related domains.
• Proven experience as a Product Manager and Product Design Specialist.
• A deep understanding of the fintech sector, including knowledge of financial products, market trends, competitors, and the regulatory environment.
• A Bachelor's degree (or higher) in Business, Information Technology, Computer Science or a related discipline, with preference given to candidates with international education or experience.
• Exceptional communication skills, both written and verbal, with an ability to convey complex ideas in a clear, persuasive manner.
• Proactive and able to work effectively in a fast-paced environment.

Preferred Skills:

• Experience with user-centered design principles and practices.
• Basic technical knowledge, including an understanding of software development processes.
• Proficiency in prototype design tools such as Axure, Figma, or similar platforms.