Contact Center Agent - Start Now

We are looking to hire a driven Contact Center Agent to join our vibrant team at Catilas Resources Limited in Lagos, Lagos State.
Growing your career as a Full Time Contact Center Agent is a great opportunity to develop relevant skills.
If you are strong in planning, communication and have the right personality for the job, then apply for the position of Contact Center Agent at Catilas Resources Limited today!

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to cross-sell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in call centre database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• HND/B.SC school degrees.

Location: Lagos and Ibadan

Benefits of working as a Contact Center Agent in Lagos, Lagos State:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package