HMO Medical & Quality Assurance Manager

Duties And Responsibilities

• Work closely and coordinate the official activities of the Heads of Call Centre Unit, Claims Management Unit, the Underwriting Unit and the Providers Network Administration Unit for synergy and performance evaluation on a regular basis.
• Embark on systematic relationship management process with the key officers in all the HCFs that are enlisted as service providers by the organization in order to achieve cordial working relationship and the provision of quality services to enrollees at all times.
• In collaboration with the management, develop and deploy standard key performance indicators tools to regularly measure the day-to-day official responsibilities of all staff and also jointly develop and deploy monitoring and evaluation tools to generally address the issue of KPIs in the organization.
• The candidate is expected to anchor interactive sessions at the top-level and give health talks as approved by the management.
• The candidate is expected to interface with health care providers to resolve knotty professional-related issues that bother on the provision of qualitative health care services and enrollees’ satisfaction.
• Coordinate and oversee the maintenance of good record keeping both online and physically to ensure easy retrieval of information at all times.

Education:

• Applicants must possess a Medical Degree (MBBS) from a reputable tertiary institution
• Possession of MBA certificate will be required and serve as added advantage
• Possession of other relevant certificates in business management and or other areas of administration will be required and serve as added advantage.
• Up-to-date registration and license from the MDCN

Experience:

• Applicant must have minimum of 10 years Post NYSC experience.
• Minimum of 5 years’ experience working in a similar capacity.