Front Desk Officer

Job Summary

• We are seeking a friendly, organized, and attentive Front Desk Officer to join our team in providing exceptional customer service and ensuring a comfortable stay for our guests.
• As a Front Desk Officer, you will be the first point of contact for our guests, responsible for managing check-in/check-out, room assignments, and communication with housekeeping and maintenance staff.

Responsibilities

• Greet and welcome guests, manage check-in/check-out procedures
• Assign rooms, handle room key distribution, and manage room changes
• Answer phone calls, take messages, and respond to guest inquiries
• Coordinate with housekeeping and maintenance staff to ensure prompt service
• Manage guest complaints and feedback with professionalism and courtesy
• Maintain a clean and organized front desk area
• Assist with guest requests, such as extra towels or luggage storage
• Process payments, handle cash and credit transactions
• Collaborate with the management team on special events and promotions

Requirements

• 0-1 year of experience in a hotel, guest house, or hospitality environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong organizational and problem-solving skills
• Familiarity with hotel management software and POS systems

Preferred Qualifications:

• Experience with reservation systems and room assignment management
• Knowledge of local area and attractions
• Certification in hospitality or customer service is a plus
• Ability to speak multiple languages is a plus