Retail Sales Manager (Lagos/Kano) - Urgent Hiring

Job Summary

The Retail Sales Manager will manage the day-to-day retail sales operation of our business, drive and champion sales initiatives, ensuring smooth functioning, optimizing sales, and enhancing our overall customer experience. You will manage a team to ensure smooth acquisition and onboarding of retail partners on our platform.

• Drive and champion sales initiative.
  
• Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.
  
• Supervise the Team leads/ Retailer Success Associates responsible for acquiring and onboarding retailers on our platform
  
• Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.
  
• Oversee the onboarding process for new retail partners, ensuring seamless integration into the platform.
  
• Identify opportunities for process improvement in the retailer management function.
  
• Set sales targets and develop strategies to achieve them.
  
• Monitor sales performance and implement initiatives to boost sales.
  
• Gather feedback from retail partners regarding platform usability, features, overall satisfaction, and make adjustment as needed.
  
• Develop long term and collaborative business partnerships with key customers.
  
• Identify and implement Market Access, demand and supply opportunities as required.
  
• Collaborate with internal teams to implement improvements based on feedback.
  
• Conduct performance reviews and provide feedback for improvement.
  
• Manage relationships with vendors and suppliers.
  
• Prioritize key risks & opportunities per account.
  
• Report on daily activities within set timelines, customer base and categorization, input regularly on objections and customer behavior to central functions.
  
  

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
  
• 5 years of experience in retail management, account management, or a related role in an E-commerce or FMCG distribution company.
  
• Extensive experience with retail sales driven by field officers.
  
• Proficient in data analysis and reporting tools.
  
• Strong team-working and project management skills – able to work collaboratively with colleagues and stakeholders.
  
• Strong influencing skills: the ability to align cross functional teams both internally and within accounts, and the ability to influence without direct authority i.e. outside of a line management responsibility.
  
• Customer-focused mindset with a passion for building and maintaining positive relationships.
  
• Strong communication and interpersonal skills.
  

• Motivated by the mission of Sabi
  


• Pragmatic with quantitative and analytical ability and attention to detail
  


• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
  


• High level of integrity and dependability with a strong sense of urgency.
  


• A focus on execution. Willing and able to get hands dirty.
  


• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself.
  

• Prescreening with the Talent team
  


• Interviews and Case Assessments with the Hiring team.
  


• Follow up interviews with Sabi Leadership team.
  


• Hiring Decision
  

Benefits

• Rapid Career Growth
  
• Annual Training Budget
  
• Robust Health Coverage, including
• Optical Cover, and
  
• Dental Cover
  
• Wellness Programs, including
• Free Gym Cover
  
• Free Spa Cover
  
• Competitive Pension Plan
  
• Opportunity to work in other global office.
  
• Life Cover
  
• Performance Bonus
  
• Paid Vacation Days
  
• Fully-funded Team Bonding Activities