Account Manager

About HFM:

HFM is an internationally acclaimed multi -asset broker, delivering cutting -edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Account Manager to join our team.

Your role at HFM:

• Presents products and services of HFM to prospective clients in informative manner.
  
• Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services.
  
• Provides guidance to new clients on the onboarding process and develops client relationships .
  
• Cultivate successful client relationships and maintains a high level of client satisfaction.
  
• Knows all the features and benefits of all products, services and trading systems and tools offered.
  
• Attains full understanding of the Company’s internal operating systems.
  
• Engages with prospective clients to provide company information, respond to queries, and maintain ongoing communication.
  
• Fully understands and implements all Anti Money Laundering and Know Your Customer procedures.
  
• Explains to clients the Company's trading system.
  
• Inputs detailed and accurate data and information in all internal systems.
  
• Develops a sound understanding of trading market conditions on a daily basis.
  
• Is proactive in self -development regarding industry knowledge.
  
• Carries out any further duties assigned by their line manager.
  

Requirements

• 3+ years experience in the contact center of a bank.
  
• Must have experience in handling inbound and outbound calls as well as emails.
  
• Excellent verbal and written communication skills.
  
• Must have experience in Up -selling and cross -selling financial services.
  
• Sales -driven attitude with the ability to work independently and meet targets.
  
• Familiarity with online trading or financial markets.
  
• Strong communication and interpersonal skills.
  
• Ability to work in a fast -paced, performance -driven environment.
  
• High level of professionalism and work ethic.
  
• Prior experience in client -facing or sales roles will be an advantage.
  
• Applicants must be eligible or have legal authorization to work in the country where the position is based.
  

Benefits