Administrative/ Customer relations

key responsibilities

1. Front Office & Customer Service Management
- Receive and attend to clients, visitors, and phone inquiries professionally, maintain front desk, and ensure excellent customer experience.

2. Communication & Correspondence*
- Handle incoming/outgoing mails, emails, WhatsApp enquiries, and draft official letters, memos, and responses to customers.

3. Office Administration & Records
- Maintain filing system, office supplies inventory, staff attendance, meeting schedules, and ensure smooth day-to-day office operations for all 4 departments.

4. Event & Training Coordination Support*
- Assist Event/Training Officers in booking venues, contacting participants, preparing training materials, and following up with clients post-event.

5. Customer Database & Feedback Handling
- Keep updated customer database, handle complaints/feedback, follow up on service delivery, and prepare weekly customer relations report for management.