Aftersales Customer Service

Customer Support & Service Coordination

• Serve as the primary contact for customers seeking aftersales support, including vehicle servicing, repairs, and maintenance.
  
• Handle customer inquiries, complaints, and service requests promptly and professionally.
  
• Schedule service appointments and ensure timely follow -up on all customer requests.
  
• Coordinate with the workshop, parts department, and service advisors to deliver efficient aftersales services.
  
• Inform customers about service timelines, costs, and any additional work required.
  

Customer Relationship Management

• Maintain accurate records of customer interactions, service history, and feedback.
  
• Build and maintain strong relationships with customers to enhance loyalty and repeat business.
  
• Conduct follow -up calls post -service to ensure customer satisfaction and address any unresolved issues.
  
• Assist in implementing customer retention programs and loyalty initiatives.
  

Documentation & Reporting

• Ensure accurate documentation of service requests, invoices, and customer records.
  
• Prepare and submit regular reports on customer feedback, service quality, and complaint resolution.
  
• Ensure compliance with company policies and industry standards in handling customer data.
  

Quality Assurance & Process Improvement

• Monitor the quality of aftersales services and identify areas for improvement.
  
• Collaborate with the aftersales team to enhance service delivery and customer experience.
  
• Provide insights and suggestions to improve customer service processes.
  

Requirements

• Bachelor’s degree or diploma in Business Administration, or a related field.
  
• 2+ years of experience in customer service, preferably within the automobile industry’s aftersales department.
  
• Strong communication and interpersonal skills with a customer -first mindset.
  
• Excellent problem -solving abilities and attention to detail.
  
• Ability to manage multiple tasks and work under pressure.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer management systems.
  
• Knowledge of automobile aftersales processes, including servicing and parts management.
  
• Ability to maintain professionalism and confidentiality while handling sensitive information.
  

Benefits

• Competitive
  Salary
  
• 13th Month
  Allowance
  
• Leave
  Allowance
  
• Monthly Performance
  Bonus
  
• Retirement Savings
  
  
• Robust Medical Coverage
  
  
• Daily Lunch
• 
  Employee Car Ownership Scheme
  
• 
  Learning & Development Budget
  


• Group Life Insurance
  
• 
  Paid Time Off
  
• Opportunity to work
  in a fast -paced and dynamic environment