AGM, Learning & Development

• Develop and execute the organization’s learning and development strategy, aligning training programs with business goals and hospitality standards.
  
• Create and implement leadership development programs to ensure a strong pipeline of future leaders within the organization
  
• Oversee the design, delivery, and evaluation of training programs, workshops, and e-learning modules for employees across various departments, including guest services, food & beverage, housekeeping, and more.
  
• Work closely with department heads to identify specific training needs and tailor programs to meet departmental and operational goals.
  
• Ensure training programs are designed with measurable outcomes and aligned with hospitality service standards and organizational objectives.
  
• Facilitate career development opportunities for employees, offering clear career paths and development plans in collaboration with department managers.
  
• Track employee progress and provide regular feedback and coaching to encourage skill development and career growth.
  
• Implement and manage employee mentorship programs to support personal and professional development.
  
• Measure the effectiveness of learning programs through participant feedback, performance metrics, and KPIs such as employee satisfaction, training completion rates, and operational improvements.
  
• Regularly report on training outcomes, learning initiatives, and the overall impact on organizational performance to senior management.
  

Requirements

• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, Education, or any related field.
  
• 5+ years of experience in learning and development, training, or a related role
  
• Prior experience in leadership roles, ideally within a hotel, resort, or restaurant environment.
  
• Certifications in Learning and Development or Training (e.g., Certified Professional in Learning and Performance, CPTM) is preferred
  
• Strong leadership and communication skills