Analyst, Business Development - Nigeria

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The role: Flutterwave is looking to fill an Analyst, Business Development role in Nigeria. This role will be primarily contribute towards the sales of the company’s products covering various industries and sectors, with the key objectives to drive merchant onboarding and revenue growth.

What Your Day-to-Day Activities Will Be Like 

• Engaging new inbound sales enquiries and setting up meetings to discuss Client’s payment needs and business model.


• Developing business ideas that suits prospects use cases.


• Collaborating with internal teams in coming up with bespoke business use cases for different prospects, ensuring faster onboarding process and managing the integration support channels and also collaborating with the integration team providing premium services to the merchant..


• Make contact with potential new customers across a variety of channels - phone, email, social, chat. Cross-sell other products and services to new prospects.


• Documenting meeting minutes and ensuring they are shared with new merchants alongside other documents needed to get started.


• Ensure effective management of relationships with key merchants (enterprise businesses)


• Develop and maintain a robust and enterprise focused pipeline deals in CRM (Freshsales)


• Ensure that customer complaints are investigated and promptly resolved across all channel


• Carrying out F4B dashboard demonstrations for new prospects


• Following up on new and existing conversations to ensure faster deal closure.


• Meet and/or exceed sales quotas by engaging with prospects , closing of deals assigned  and ensuring the signing of the service agreement that lead to quality pipeline and revenue


• Logging the signed agreement for countersigning and raising an onboarding request.


• Sharing of weekly report on merchants activities. 


• Daily engagement with FX merchants, sharing of daily rates, selling and closing of FX deals.


• Utilise lead generation tools available for outreach to source leads via outbound prospecting


• Initiating the salesforce cycle right from lead generation to transacting customers
  


• Review sales performance against set budgets on a periodic basis and recommend action plans for improvement


• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Support Roles

• Escalating and collaborating with internal stakeholders in resolving merchants product-related issues and ensuring a speedy resolution.


• Drafting business proposals and presentations for new prospects.


• Provide prompt communication to merchants in instances of service downtime.


• Providing prompt response to merchant’s inquiries, escalations and providing  timely feedback on the resolution process.


• Regular tracking of merchant transactions to identify the payment trends and take proactive actions in ensuring their activities are not disrupted.


• Regular check in’s with new merchants to get feedback on their experience so far.


• Regular check-ins with existing merchants to discuss ways to improve their operations.


• Daily support for all the merchants in my team’s portfolio.


• Handling of KYC remediation for all merchants in my team’s portfolio


• Participation in conferences to keep up with new trends in the payment industry.


• Act on behalf of; and perform any other duties that may be assigned by management

Required competency and skill set to be a Waver 

• Bachelors degree in a Sales / Business Development related field


• 1-2 years of business development experience specializing one or more sector


• Proven experience in sales across banking, fintech, financial service is highly preferred


• Deep understanding of sales systems to support successful sales delivery


• Curiosity, a can-do attitude and willingness to continually learn


• Efficient multi-tasker and ability to work & deliver under pressure


• Proficiency in CRM tools including Freshsales


• Excellent negotiation and communication skills


• Excellent presentation and facilitation skills


• Excellent people and relationship management skills, including leading a team


• Demonstrated ability to succeed in a fast-paced environment and can easily


• Ability to adapt to new and challenging projects


• Ability to influence others and create a sense of urgency for your cause
  
  

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