Analyst Segment and Channel Planning.Customer Relations and Experience

• Ensure proper design, implementation, and availability of technical support for user systems within assigned division/ department

• Ensure Integrity in managing subscriber data/information.


• Document actions taken to resolve client problems.


• Ensure full optimization, coaching and development of team members, including planning and executing team building activity.


• Ensure team members adhere to all defined operational guidelines.


• Conduct research and Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.


• Maintain brand alignment in rendering sales and services in service centre environment.


• Collaborate with relevant departments’ e.g. Marketing in deploying promos.


• Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions


• Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.


• Ensure generation of relevant reports for management purposes.


• Develop key account management tactics in line with the organization’s value propositions

• First degree in related discipline 


• Fluent in English 

• Experience working in a medium organization


• Experience in Customer Care and Management


• Some experience in formal business analysis