Application Support Engineer

• Investigate,
  troubleshoot, and resolve application-related issues across backend services,
  APIs, databases, and frontend integrations.
  
• Debug
  and analyze Golang-based applications to identify defects, performance
  bottlenecks, and operational issues.
  
• Replicate
  reported issues in development or staging environments and document detailed
  reproduction steps.
  
• Perform
  root cause analysis (RCA) for incidents and provide clear technical reports and
  remediation recommendations.
  
• Write
  and execute SQL queries to validate data, investigate inconsistencies, correct
  anomalies, and support operational reporting.
  
• Collaborate
  with frontend and backend engineering teams to identify integration issues and
  implement fixes where necessary.
  
• Analyze
  logs, traces, metrics, and API responses to diagnose application behavior and
  failures.
  
• Develop
  and maintain internal troubleshooting guides, operational runbooks, and support
  documentation.
  
• Monitor
  production systems and proactively identify issues before they impact users.
  
• Participate
  in incident management, escalation handling, and post-incident reviews.
  
• Support
  deployment verification and perform regression validation after fixes are
  released.
  
• Assist in improving system reliability, observability,
  and operational tooling
  

Requirements

●       Strong
experience working with Golang applications in production environments.

●       Solid
understanding of debugging techniques, logging, and performance
troubleshooting.

●       Experience
replicating issues and performing detailed root cause analysis.

●       Strong
SQL skills with the ability to write complex queries for investigation,
validation, and data correction.

●       Experience
working with relational databases such as MySQL or PostgreSQL.

●       Understanding
of REST APIs, JSON payloads, HTTP requests/responses, and service integrations.

●       Experience
interacting with frontend applications to trace user flows and identify
integration or UI-related issues.

●       Ability
to read, understand, and modify application code when required to resolve
issues.

●       Familiarity
with Linux environments, containerized applications, and cloud infrastructure
is an advantage.

●       Experience
using monitoring and logging tools such as Grafana, Kibana, Datadog, Sentry, or
similar platforms.

●       Excellent
documentation and communication skills.

Preferred
Qualifications

●       Experience
supporting distributed or microservice-based systems.

●       Familiarity
with Docker, Kubernetes, or AWS environments.

●       Understanding
of CI/CD pipelines and deployment processes.

●       Experience
handling financial, payment, or transactional systems is a plus.

Key Competencies

●       Strong
analytical and problem-solving skills

●       Attention
to detail

●       Ability
to work independently under pressure

●       Effective
communication and stakeholder management

●       Ownership
mindset and proactive troubleshooting approach

Benefits

Why you should join us                                                                                                                                         

●      You
would be part of a dynamic startup revolutionizing the vehicle subscription and
financial services industry for gig workers in Africa.

●      You
would be part of a dynamic environment where your ideas are heard and your
contributions propel us forward.

●      You
would work alongside passionate, talented colleagues who share your commitment
to excellence.

●      You
would witness firsthand the positive change your work brings to the lives of
thousands of riders and drivers.

●      You
would enjoy a comprehensive benefits package, including a competitive salary,
health insurance, and exciting growth opportunities.