Billing Officer

Objective & Summary

Key Responsibilities:

• Prepare and issue monthly invoices for clients subscribed to Dedicated Internet Access and ancillary services (e.g., MPLS, Fiber, BIA, VOIP).
  

• Verify billing rates, usage data, and contract terms before finalizing invoices.
  

• Upload finalized invoices to the billing portal and email clients where applicable.
  

• Maintain and update customer master data in the billing system, including service start dates, rate plans, and addresses.
  

• Assist in updating rate cards, discounts, and special pricing as approved by management.
  

• Monitor and reconcile bandwidth or service usage records against system-generated reports.
  

• Perform monthly reconciliations between the billing system, network usage reports, and the general ledger.
  

• Investigate and resolve discrepancies in invoice amounts or usage data.
  

• Prepare basic billing reports (e.g., ageing reports, revenue by service type) for internal review.
  

• Serve as the first point of contact for client billing inquiries and escalate complex issues as needed.
  

• Track and follow up on billing disputes, ensuring timely and professional resolution.
  

• Collaborate with Sales, Network Operations, and Finance teams to resolve discrepancies and improve accuracy.
  

• Support documentation of billing procedures, checklists, and workflows.
  

• Assist in process improvement initiatives aimed at enhancing billing accuracy and efficiency.
  

• Participate in billing system upgrades and user acceptance testing.
  

Requirements

Educational & Professional Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
  

• 0–2 years of experience in billing, accounts receivable, or similar finance-related roles.
  

• Experience in a telecommunications environment is an added advantage.
  

• Familiarity with billing platforms (e.g., Oracle BRM, Intec, Amdocs) is a plus.
  

Essential Skills & Knowledge:

• Proficiency in Microsoft Excel, including VLOOKUP and pivot tables.
  

• Strong numerical and data reconciliation skills.
  

• Understanding of basic accounting and billing principles.
  

• Ability to explain billing issues clearly to internal and external stakeholders.
  

• Good organizational and time-management skills to meet tight deadlines.
  

Desirable Skills & Traits:

• Working knowledge of telecom service offerings such as Dedicated Internet, VPN, or MPLS.
  

• Experience using Microsoft Dynamics 365 or similar ERP systems.
  

• High attention to detail and accuracy.
  

• Strong interpersonal skills and a professional, customer-focused attitude.
  

• Willingness to learn, adapt, and contribute to a collaborative team environment.
  

Benefits

• Healthcare Insurance (HMO)
  
• Paid Leave
  
• Group Life Insurance
  
• Hybrid work model
  
• Professional Development Reimbursement