Business Manager

• Operations Management: Oversee scheduling, service delivery, supply chain, and quality control across all client sites
  


• Team Leadership: Manage mid-level managers and supervise field supervisors and cleaning staff; improve staff discipline, retention, and performance
  


• Business Development: Identify and onboard new clients, prepare quotations, close deals, and manage client relationships to grow revenue
  


• Financial Oversight: Monitor job costing, control operational expenses, ensure profitability per contract, and prepare monthly P&L reports
  


• Systems & Process Improvement: Develop SOPs, digitize workflows, and implement tools to improve operational efficiency and service quality
  


• Problem Solving: Proactively resolve client complaints, operational bottlenecks, and workforce challenges
  


• Client Engagement: Attend meetings with client management (including locations outside Lagos where required)
  


• Reporting: Present monthly performance reports and provide insights into overall business health and growth opportunities
  

Requirements

• A minimum of 3 years of hands-on experience managing operations within an SME (facility management/cleaning industry experience is a strong advantage)
  


• HND/BSc in Business Administration, Management, or a related field
  


• Candidates must also have a minimum of 3 years of industry operations experience with clear evidence of leadership responsibilities, even if not in a formal managerial title
  


• Demonstrated ability to build, improve, or scale business operations
  


• Strong analytical, organizational, and problem-solving skills; must be highly execution-driven and data-oriented
  


• High integrity, strong work ethic, and ability to thrive in a fast-paced, performance-driven environment