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Business Unit Lead (Pharmacy)

Job Description - Business Unit Lead (Pharmacy)

Job Summary

The Business Unit Lead is responsible for managing the day-to-day operations of the assigned business unit, ensuring operational efficiency, regulatory compliance, inventory integrity, excellent customer service, and team performance while driving business growth and stakeholder satisfaction.




Responsibilities

  • Oversee daily business unit operations to ensure efficient service delivery and compliance with organizational standards.
  • Lead, supervise, and develop team members to achieve operational excellence and high performance.
  • Manage inventory planning, stock control, and resource utilization to ensure product availability and accuracy.
  • Build and maintain strong relationships with customers, vendors, regulators, and internal stakeholders while resolving operational issues promptly.
  • Monitor operational performance, prepare reports, and support audits, inspections, and continuous improvement initiatives.

Key Performance Indicators (KPIs)

  • Achieve 40% annual sales growth while maintaining a 10% operating expense ratio.
  • Maintain 95% order fulfilment and inventory accuracy with a stock-out rate of 5% or less.
  • Achieve at least 90% compliance audit and stakeholder satisfaction scores.
  • Maintain a minimum of 85% patient satisfaction and team performance rating.
  • Foster high employee engagement and continuous operational improvement.

Requirements

  • Bachelor’s degree in Pharmacy, Pharmaceutical Sciences, or a related field; professional certification is an added advantage.
  • Minimum of four (4) years’ experience in pharmacy management, healthcare services, or a similar leadership role.
  • Strong knowledge of inventory management, regulatory compliance, budgeting, vendor management, and risk management.
  • Proficiency in pharmacy management software, Microsoft Office applications, and data reporting tools.
  • Demonstrated leadership, communication, problem-solving, and stakeholder management skills.
  • MUST reside close to Surulere or Ikeja. NO accommodation is provided.



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