Card Reconciliation Officer

Key Responsibilities

Card Transaction Reconciliation

• Perform daily reconciliation of card transactions across all payment channels, including:

                POS Transactions

                ATM Transactions

                Web/IPG Transactions

               Credit Card Transactions

               Agency Banking Transactions

               Other Digital payments transactions

• Reconcile transactions between:

             Mambu

            Card Management System

            Payment Switches (Interswitch, Mastercard, etc.)

            Settlement Banks

            Internal General Ledger accounts

• Ensure all reconciliation activities are completed within the approved Service Level Agreements (SLAs).

General Ledger Reconciliation

• Reconcile all card-related General Ledger (GL) accounts on a daily basis.
• Monitor outstanding balances and investigate unreconciled items.
• Ensure suspense and settlement GLs are cleared promptly.
• Maintain reconciliation schedules and supporting documentation.

Exception Management

• Investigate and resolve reconciliation breaks and settlement discrepancies.
• Track aged outstanding items until resolution.
• Escalate unresolved exceptions in accordance with established procedures.
• Coordinate with internal and external stakeholders to resolve exceptions within agreed timelines.

Settlement Validation

• Validate settlement reports received from payment schemes, payment switches, and settlement banks.
• Confirm settlement amounts agree with transaction processing records.
• Identify duplicate settlements, missing settlements, failed settlements, and settlement variances.
• Monitor settlement timelines and ensure prompt escalation of delays.

Reporting

Prepare and distribute:

• Daily Card Reconciliation Report
• Outstanding Reconciliation Items Report
• Settlement Exception Report
• GL Reconciliation Report
• Aged Outstanding Items Report
• Monthly Management Reconciliation Dashboard
• Operational Loss Report (where applicable)

Operational Risk & Control

• Ensure compliance with approved reconciliation procedures and internal control standards.
• Identify operational control weaknesses and recommend improvements.
• Maintain complete audit trails for all reconciliation activities.
• Report operational incidents, control breaches, and suspected fraudulent activities promptly.

Process Improvement

• Recommend automation opportunities for reconciliation activities.
• Participate in User Acceptance Testing (UAT) for new card products and system enhancements.
• Contributes to the continuous improvement of reconciliation processes and controls.

Experience

• Minimum of 2–4 years' experience in Banking Operations, Card Operations, Reconciliation, Settlement, Finance Operations, or Electronic Payments.
• Experience in card reconciliation within a commercial bank, fintech, or payment service provider is an added advantage.

Technical Knowledge

• Good understanding of card transaction lifecycle and settlement processes.

·       Knowledge of payment schemes such as Interswitch, Mastercard, NIBSS

• Understanding of General Ledger reconciliation.
• Knowledge of electronic payment operations.
• Familiarity with Core Banking Systems (e.g., Mambu) is an advantage.
• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.