Cards and Electronic Transaction Officer

Company : Source Bank

Job Type : Full Time

Lagos, 100001

Number of Applicants

000+

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Job Description - Cards and Electronic Transaction Officer

∙Card Product Development: Overseeing the design and launch of new card products (e.g., credit

cards, prepaid cards, fuel cards) that meet customer needs and align with market trends.

∙Card Operations Management: Ensuring the smooth day-to-day operation of card services,

including card issuance, activation, and maintenance, as well as handling any technical issues

related to card processing.

∙Compliance and Risk Management: Ensuring all card-related services and transactions comply

with regulatory requirements (such as PCI DSS standards) and managing risks related to fraud,

data breaches, and misuse of card services.

∙Vendor and Partnership Management: Liaising with external vendors, like card manufacturers,

and service providers for card processing (e.g., Mastercard, Visa), and managing partnerships for

co-branded or white-label card products.

∙Customer Support and Issue Resolution: Handling escalated customer complaints related to

cards, including fraud issues, lost or stolen cards, and technical problems.

∙Card Analytics and Reporting: Monitoring the performance of card products by analyzing data

on usage, transaction volume, and customer satisfaction to identify trends and areas for

improvement.

∙Strategic Planning: Developing strategies to grow card product usage, enhance profitability, and

improve the overall customer experience.

∙Cross-Department Collaboration: Working closely with other teams like marketing, IT,

compliance, and customer service to ensure the success of card programs and services.

Requirements

∙Business related degree

∙5 years card management experience in the financial services sector

∙Proven experience of managing effective and efficient completion of debit and credit cards

processing functions and support

∙Proven experience in management of cards business project

∙Proven experience development and management of strategic partnerships to grow card

business

∙Highly efficient cross-functional team management

∙Sound planning and organizational skills with ability to work with minimal supervision

∙Active Listening and Communication Skills.

∙Time management skill.

∙Technical skill and effective use of Microsoft office (Excel, PowerPoint Teams e.t.c)

∙Experience in use of core bank application/solution is compulsory

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Cards and Electronic Transaction Officer

Job Description - Cards and Electronic Transaction Officer

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