Channel Manager Mobile Apps (Kolomoni)

Job Purpose

The Channel Manager – Mobile will take
full ownership of the Kolomoni Mobile Applications and
lead the strategy, execution, and continuous optimization of the mobile channels.
As the key driver of mobile-first service delivery, the role ensures that the
mobile app delivers seamless, reliable, secure, and engaging experiences
aligned with Kolomoni’s digital financial services ecosystem.

Key Responsibilities

1.
Mobile Strategy & Channel Development

• Define
  and execute the mobile channel roadmap based on customer insights and business
  goals.
  
• Translate
  Kolomoni’s digital vision into functional, engaging app experiences.
  
•  Identify growth opportunities for
  app-driven engagement, monetization, and service delivery.
  

2.
Product Ownership

• Serve
  as the product owner for the mobile app, leading feature enhancements, backlog
  prioritization, and release cycles.
  
• Collaborate
  with UI/UX, engineering, QA, and data teams to implement features and
  improvements.
  
• Ensure the app aligns with regulatory
  and compliance requirements (CBN, NDPR, etc.).
  

3.
Cross-Functional Integration

●      Act as
the bridge between the mobile channel and other product initiatives such as:○      Cards & Payments
○      Bills & Services
○      Onboarding & Rewards (Kolotreat)
○      Savings & Loans
○      Business Transformation Manager
○      Product Manager

• Ensure all initiatives are
  well-represented and optimized in the mobile experience.
  

4. User Experience &
Adoption

• Drive
  improvements to usability, app load times, navigation, error-handling, and
  customer satisfaction.
  
• Monitor and analyze user behavior,
  feedback, and app store ratings for continuous enhancement.
  

5.
Operations, Support, and Risk

• Ensure
  app uptime, stability, and incident response in collaboration with engineering
  and support.
  
•   Work
  with customer care to resolve app-related issues and feedback trends.
  
•  Partner with internal audit and
  compliance for regulatory adherence and audit readiness.
  

Requirements

• Bachelor’s
  degree in computer science, Business Administration, Information and Technology
  or related field.
  
•  4+ years of
  experience in mobile app/channel management (preferably in fintech, Digital
  services or banking).
  
•  Strong
  knowledge of mobile technologies, platforms (Android/iOS), and trends.
  
• Data-driven
  mindset with proficiency in mobile analytics tools (e.g., Firebase, Mixpanel).
  
• Excellent
  communication, leadership, team player and project management skills.
  
• Understanding
  of compliance standards in financial applications.
  
• Mobile App
  Product Management or Digital
  Channel Management
  
• UI/UX
  coordination for mobile platforms
  
•  Agile product
  development or cross-functional tech collaboration
  
• App Store/Play
  Store lifecycle management, feature rollout, and feedback loops
  
  

Benefits