Chargeback Officer

• The ideal candidate will manage and resolve chargeback disputes, analyze transaction data, and ensure compliance with relevant regulations.

Responsibilities

• Effectively resolve all claims in an accurate and timely manner.
• Attends to customer and merchant disputes and ensuring prompt resolution.
• Provides resolution on all disputes arising from cards and mobile payment platforms.
• Process local and international chargeback on behalf of banks as their acquirer or issuer processor * transactions, in line with card scheme rules.
• Process partner banks chargeback as a co-acquirer.
• Respond to re-opened claim request by the issuer, after proper investigation.
• Maintain strict adherence to domestic and international chargeback rules and regulations and ensu with policy and service standards.
• Effectively resolve all claims in an accurate and timely manner.
• Attends to customer and merchant disputes and ensuring prompt resolution.

Requirements

• Bachelor's degree in Computer science or related field
• Minimum of 2-3 years experience working as a Chargeback Officer
• Experience in chargeback management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks.