Client Advisor

Requirements

• Deliver white-glove client service across all touchpoints, including in-boutique visits, private appointments, telephone, email, and WhatsApp Business.
  


• Provide expert personalized styling consultations, in-depth product knowledge, and seamless purchasing experiences tailored to each client’s preferences and lifestyle.
  


• Proactively build and nurture strong client relationships through clienteling, maintaining accurate and up-to-date CRM records of preferences, purchase history, and key occasions.
  


• Manage the end-to-end client journey, including order processing, alterations, customizations, repairs, and after-sales service.
  


• Anticipate client needs, handle complaints with poise, and convert service recoveries into strengthened loyalty.
  


• Collaborate effectively with internal teams (Styling, Logistics, Tailoring, and Global Client Services) to ensure flawless execution.
  


• Support the planning and execution of exclusive client events, trunk shows, and private viewings.
  


• Uphold impeccable standards of boutique presentation, visual merchandising, and brand housekeeping.
  


• Process transactions accurately while strictly adhering to brand protocols and compliance requirements.
  


• Remain well-informed on current collections, brand heritage, and global fashion trends.
  

• Minimum 2 years’ experience in luxury retail, high-end fashion, premium hospitality, or private client services.
  


• Proven track record of delivering superior client experiences and building lasting relationships with discerning clientele.
  


• Exceptional verbal and written communication skills in English.
  


• Fluency in Yoruba, French, or other Nigerian languages is a strong advantage.
  


• Impeccable grooming, presence, and professional demeanor aligned with luxury brand standards.
  


• Strong knowledge of luxury fashion, styling, and product categories.
  


• Proficiency in CRM systems, luxury POS platforms, and Microsoft Office Suite.
  


• Flexibility to work weekends and occasional evenings for client appointments and events
  

•  Achieve monthly and annual personal sales targets and contribute to boutique revenue.
  


• Maintain a Client Satisfaction Score (CSAT) of 95% and above.
  


• Successfully retain and grow an assigned portfolio of VIP clients (measured by repeat purchase rate and client retention).
  


• Complete proactive clienteling touches per month (calls, messages, appointments, follow-ups).
  


• Achieve targets for average transaction value (ATV) and units per transaction (UPT).
  


• Acquire and onboard new high-value clients through networking and referrals.
  


• Ensure 100% accuracy in CRM data management and client profiling.
  


• Demonstrate excellence in service recovery with positive post-resolution feedback.
  


• Active contribution to the success of client events and private appointments (measured by attendance and sales conversion).
  

• Refine interpersonal skills and natural ability to engage with high-profile clients.
  


• High emotional intelligence, discretion, and composure under pressure.
  


• Strong attention to detail and solution-oriented mindset.
  


• Commercial awareness balanced with a genuine service-first philosophy.
  


• Cultural sensitivity and adaptability within Lagos’ affluent and diverse clientele.
  


• Uncompromising professionalism and integrity.
  

Benefits

• Comprehensive medical insurance and other benefits
  


• Generous employee discount on brand products
  


• Continuous professional development and luxury service training
  


• Clear career progression opportunities within the brand
  


• Sophisticated working environment in Ikeja, Lagos.