Client Service Executive

Romanspage Global is a leading provider of diversified consulting services, providing digital and human resource solutions to its esteemed clients. At Romanspage, we provide customised and thoughtful solutions that meet client expectations. We pride ourselves as an extension of our clients’ business hence understanding their objectives, and ambitions while finding the best opportunities to design, implement and evaluate customised solutions.

We are seeking a highly competent professional for the role of Client Service Executive who will manage client relationships, ensure client satisfaction, and deliver exceptional service.

Job Description

Management of Technical Assistants:

• Facilitate weekly meetings with technical assistants
• Follow up to ensure timely submission of monthly reports and other supporting documents.
• Discuss with TAs to understand their challenges and seek areas of support.
• Prepare final monthly report and collate all necessary documents for submission to project supervisor
• Follow up with the project supervisor to ensure timely payment.
• Facilitate the remittance of WHTs and VAT to respective regulatory bodies
• Interface with the project supervisor on the requests of TAs to ensure optimal delivery of the work.
• Organize and plan quarterly performance appraisals for all TAs.
• Where necessary, make training recommendations for T.A to improve capacity
• Facilitate recruitment of technical consultants to fill vacant positions.

Other activities

• Manage all engagements with other external clients as assigned.
• Facilitate the preparation of monthly payroll.
• Build and manage a database of all employees across various clients being managed.
• Work with the internal team for generating monthly invoices for clients.
• Follow up with clients for payment of invoice fees.
• Facilitate remittance of taxes and pensions on behalf of clients.
• Handle and resolve client complaints efficiently and effectively.
• Escalate complex issues where necessary.
• Maintain accurate records of client interactions, transactions, and complaints.
• Prepare and submit monthly reports on clients’ interactions and feedback.
• Track client satisfaction metrics and report on trends.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2-3 years of experience in client service, customer support, or account management.
• Experience in a consulting firm will be an added advantage.

Additional Information

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Strong proficiency in Microsoft Office Suite and I.T productivity tools.
• Ability to manage multiple tasks and priorities effectively.
• Reside in Benin City, Edo State and available to resume immediately.