Job title : Collections Officer jobs in Lagos Job Location : Lagos Deadline : July 19, 2024 Quick Recommended Links
Job Summary:
As a collections officer, you will be responsible for contacting customers and clients who have overdue payments.
Your primary goal will be to recover outstanding debts and minimize bad debts while maintaining a professional and customer-focused approach.
Key Responsibilities:
Contacting Debtors: Initiate contact with debtors via phone, email, or in-person to negotiate payment plans and resolve outstanding balances.
Negotiating Payment Arrangements: Work with debtors to establish feasible repayment plans based on their financial situation and company policies.
Resolving Issues: Address any issues or disputes related to outstanding debts, working closely with other departments such as customer service or sales if necessary.
Maintaining Records: Keep accurate records of all communications and payment commitments made by debtors.
Monitoring Accounts: Monitor overdue accounts and follow up on delinquent accounts to ensure timely payment.
Compliance: Ensure all collection activities comply with legal requirements and industry regulations.
Reporting: Prepare regular reports on the status of accounts receivable and collections activities for management review.
Customer Service: Provide excellent customer service by addressing debtor inquiries and concerns promptly and professionally.
Resolve Disputes:
Investigate and resolve disputes or discrepancies related to debt repayment.
Work with borrowers and internal teams to find equitable solutions to payment issues
Achieve Collection Targets:
Meet or exceed collection targets set by the organization.
Utilize effective negotiation and persuasion skills to maximize debt recovery
Required Skills and Qualifications:
Experience: Candidate must have at least 1-year plus in collections or a related field is preferred.
A massive plus if you understand and can speak Hausa Fervently
Communication Skills: Excellent verbal and written communication skills are essential for negotiating payment terms and explaining policies to debtors.
Negotiation Skills: Ability to negotiate effectively and tactfully to achieve win-win outcomes.
Problem-Solving Skills: Strong problem-solving abilities to address debtor issues and resolve conflicts.
Attention to Detail: Accuracy in recording debtor information and payment commitments.
Computer Skills: Proficiency in using collection software, spreadsheets, and databases to track accounts and generate reports.
Persistence: Ability to handle rejection and maintain persistence in pursuing overdue accounts.
Ethics and Integrity: High ethical standards and integrity when dealing with sensitive financial information
Educational Background: Candidates must possess at least an Hnd/Bsc degree in any relevant field of study.
Accounting / Financial Services jobs in Nigeria Collections Officer in Lagos
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in Nigeria.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in Nigeria, connecting you to thousands of jobs fast!
Find the best jobs in Nigeria, apply in 1 click and get a job today!