Community Liaison Officer (Cement Industry)

Job Title/ Position

Community Liaison Officer (CLO)

Department

Special Duties / Social Performance

Reports To

Assistant General Manager (AGM) – Community Relations

Direct Reports/ Subordinates

Job Grade Level

Job Summary

Negotiation Skills. Good understanding of the Host Communities, Basic Knowledge about Stakeholder Management Skills/Grievance Mechanism, must be computer literate with understanding of basic office application packages like; MS Word, Excel & PowerPoint etc.

Key Duties and Responsibilities

• Communicate responses on all cases of grievances.

• Support the AGM in attending consultative meetings with communities, agencies, NGOS etc.
• Monitor and report on the social performance of all CSR projects undertaken by the plant.
• Regularly, under the supervision of the AGM, update Stakeholder Engagement Plan and (SEP), Community Development Plan (CDP), Stakeholder Mapping(SM), Register/database.
• Act as liaison who engages communities and other stakeholder groups in order to ensure peaceful and harmonious relationship in the environment.
• Provides feedback/ useful information to the plant on relevant issues from the communities which might affect plant’s operations.
• Serves as Secretary to Community Development Committee (CDC) and other community fora, local institutions meetings or stakeholder meetings at community level.
• Collects and registers grievances.
• Support the AGM social and community relations, to implement and monitor community development and stakeholder engagement plans.
• Co-ordinates the local project implementation committee (PIC) during project implementation.
• Writes and submits regular reports to the plant and headquarters through the AGM.
• To carry out any other assignment as may be directed by plant management.

Key Duties and Responsibilities

• To assist in the maintenance of absolute peace/harmony between the host communities and the Plant on a daily basis.
• To assist in the management of conflicts arising between the Plant and the immediate host communities.
• Continuously enlightening youths/elders of the communities on the need for a cordial business relationship with the Plant so as to ensure the Plant does not lose its properties (material or human) through willful damage by individuals and / or groups in the host communities.
• To assist in liaising with some government agencies when need arises as directed by the high management

Requirements

Education and Work Experience

• Bachelor’s Degree in Humanities.
• 5& Above years working experience with reputable organization(s).

Skills and Competencies

• Must be computer literate in key Office application packages e.g Excel, MS Word, PowerPoint etc.

Key Requirements

• Should be preferably a Benue indigene.
• Must have relevant experience about community relations.
• Must be able to speak both English Language and Tiv Language fluently.
• Must be able to interprets both English Language and Tiv Language properly.
• Must be able to assess the community needs/priorities and give report to AGM/mgt.
• Must be mentally and physically fit to handle his/her duties logically to conclusion.
• Must show the ability to handle community related issues.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development