Community Partnership Associate

Summary

Responsibilities

• Identify and engage with potential estates, resident associations, office buildings, and community groups that would benefit from the Community Shield solution.
  
• Schedule and conduct sales meetings and product demonstrations for both yourself and the Community Partnerships Lead.
  
• Conduct site visits to estates and attend community gatherings to present the features and value of Community Shield.
  
• Facilitate the setup of new community accounts on the application, ensuring residents, security teams, and estate management are properly registered.
  
• Deliver comprehensive training sessions for residents, security staff, and facility managers to ensure proficient app usage.
  
• Monitor post-launch activity to verify that communities are actively utilizing the platform.
  
• Serve as the primary point of contact for existing partners, addressing their inquiries and resolving operational issues promptly.
  
• Escalate complex technical or strategic matters to the Lead or technical support team when necessary.
  
• Collect user feedback and insights to share with leadership and the product development team.
  
• Maintain accurate and current records of the sales pipeline and partner information.
  
• Generate weekly performance reports detailing outreach efforts, onboarding progress, and application usage statistics for the Community Partnerships Lead.
  

Requirements

• Possession of an HND, or a university degree in Business, Marketing, Communications, or a closely related discipline.
  
• Between one and three years of professional experience in sales, customer success, community relations, or field marketing.
  
• Strong public speaking abilities with the confidence to address groups, estate executives, and residents effectively.
  
• High proficiency with mobile devices and applications, along with the ability to teach others how to use these tools.
  
• Exceptional organizational skills, persistence, and a willingness to travel and work across Lagos.