Our client is a luxury golf, leisure, lifestyle, and hospitality estate.
Job Summary
The Complex Food & Beverage (F&B) Manager is responsible for overseeing all operations related to the Food & Beverage department, including the entire kitchen brigade and the events department. This role ensures the seamless
coordination of culinary services, events planning, and the delivery of exceptional dining experiences for guests.
Key Responsibilities
Operational Management:
âOversee daily F&B operations, ensuring quality service delivery in both kitchen and front\-of\-house.
âManage the entire kitchen brigade, ensuring efficiency in food preparation, presentation, and service.
âSupervise the events department, ensuring smooth execution of all functions, including private and corporate events.
âCollaborate with the General Manager and Operations Manager to establish operational standards and develop action plans to improve service and guest satisfaction.
Team Leadership and Development:
âLead, mentor, and manage a multi\-disciplinary F&B team, including chefs, kitchen staff, servers, and event coordinators.
âEnsure ongoing training and development to maintain high levels of service and operational excellence.
âConduct regular performance evaluations, offering constructive feedback and guidance to improve staff performance.
âFoster a collaborative and guest\-focused work environment.
Menu and Event Planning:
âWork closely with the Head Chef to develop and enhance menus, keeping in line with guest preferences and market trends.
âManage the events & banquets team to plan and execute high\-quality food and beverage offerings for events, ensuring alignment with customer expectations and budget.
âManage all F&B aspects of corporate functions, retreats, weddings, boardroom service, and special events.
âCollaborate with the Events and Corporate Sales teams to ensure smooth execution and a world\- class client experience.
âDesign flexible banquet and conferencing menus based on client requirements.
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Financial Management:
âManage the F&B budget, ensuring cost control and profitability in areas such as food and beverage costs, labour, and operating expenses.
âOversee inventory management, purchasing, and vendor relationships to ensure quality and cost efficiency.
âDevelop strategies to drive F&B revenue through promotions, marketing initiatives, and superior guest experiences.
Guest Experience and Quality Assurance:
âEnsure the highest standards of food quality, service, and guest satisfaction across all F&B outlets and events.
âAddress and resolve guest complaints promptly, turning negative experiences into positive ones.
âRegularly review guest feedback and make necessary adjustments to improve service and overall experience.
Compliance and Safety:
âEnsure compliance with all food safety, health, and sanitation standards, including HACCP guidelines.
âImplement and monitor safety protocols to create a safe working environment for staff and guests.
Collaboration and Communication:
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âMaintain open and effective communication with all departments to ensure smooth operations.
âWork closely with the General Manager and other key stakeholders to align F&B strategies with the overall goals of the establishment.
