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Perform functional testing and troubleshooting on servers, switches, firewalls, routers, access points (APs), laptops, MacBooks, desktops, HDD/SSD, RAM, PSUs, NICs, and peripherals.
Run health checks, firmware/BIOS/UEFI verification, and component validation (CPU/RAM/storage/NIC/ports) across enterprise and end -user devices.
For laptops/MacBooks, validate boot stability, keyboard/trackpad, display, camera, speakers/mic, Wi -Fi/Bluetooth, USB/Thunderbolt ports, charging, thermal behavior, and battery health.
Identify faults, isolate root causes, and recommend repair/parts replacement with clear cost/viability notes for resale.
Test HDD/SSD using SMART/health tools; conduct bad -sector scans, performance checks, and reliability assessment.
Maintain strict handling procedures for storage media (ESD precautions, labeling, chain -of -custody).
Support data wipe and verification processes where required (evidence -based wiping and certificates).
For MacBooks (where applicable), follow approved processes for secure erase and resale readiness (without bypassing device security controls).
Validate device identity and condition: serial/service tag, model, RAM/storage specs, battery cycles/health, and cosmetic grade.
Confirm OS readiness:
Windows: imaging/recovery validation, driver/device manager checks, activation status (where applicable).
macOS: reinstall readiness and standard setup completion, ensuring device is prepared for resale (subject to authorised procedures).
Test accessories and usability items: chargers, adapters, docking compatibility, and basic peripheral checks.
Validate switch ports, PoE functionality, uplinks/SFPs, VLAN capability basics, and throughput checks (as applicable).
Test AP adoption, RF functionality basics, power methods (PoE/injector), reset/provisioning, and basic connectivity stability.
Perform baseline security checks per SOP (no default credentials left active; authorised resets only).
Apply approved firmware updates, factory resets, baseline configurations, and password resets (authorised processes only) for servers, network devices, laptops, and MacBooks.
Ensure equipment is returned to resale -ready state with proper configuration notes and status tags.
Grade devices (A/B/C) based on cosmetic and functional status, including laptops/MacBooks (screen condition, keyboard wear, chassis dents, battery health).
Record accurate identifiers: serial numbers, service tags, model/part numbers, MAC addresses (where applicable).
Produce workshop test reports with pass/fail results, evidence, photos, and repair recommendations.
Tag equipment and ensure correct packaging for storage/shipping, including anti -static protection and accessories pairing.
Maintain clean ESD -safe workspace and tools; follow workshop SOPs and safety requirements.
Update inventory records and ensure no mix -ups between units, drives, accessories, or components.
Support periodic stock counts, discrepancy resolution, and RMA/returns processing.
Help develop standard test checklists per device type (server, switch, firewall, AP, drives, laptops, MacBooks).
Suggest improvements for speed, repeatability, evidence capture, and quality control.
Required Qualifications / Skills
Education: HND/BSc in Computer Engineering, Electrical/Electronics Engineering, or related discipline.
Experience: Minimum 5+ years hands -on experience in hardware diagnostics/repair, IT workshop, refurb lab, or field support with strong hardware exposure.
Technical Competence:
Strong understanding of PC/server hardware (RAM, CPUs, RAID controllers, PSUs, NICs).
Practical experience with network devices (switches, routers, firewalls, APs) and basic networking concepts (IP addressing, VLAN basics).
Experience testing HDD/SSD and interpreting SMART/health reports.
Ability to perform firmware updates, factory resets, and baseline provisioning safely.
Documentation Discipline: Accurate serial/model capture and clean reporting (no missing identifiers).
Professional Requirements: Integrity, attention to detail, punctuality, and ability to work under quality standards.
CompTIA A+ / Network+, CCNA (or equivalent exposure), vendor familiarity (Cisco, HPE, Dell, Fortinet, Sophos, Aruba, Ubiquiti, MikroTik).
Experience with RAID configuration checks and server diagnostics tools (vendor utilities).
Familiarity with ESD controls, test benches, and refurb/resale grading systems.
Experience in refurb processes, asset tagging, and chain -of -custody handling.
Competitive salary (commensurate with experience) + probation confirmation review
Overtime/extra -hours allowance (where approved) + occasional weekend support allowance (if required)
Health Insurance
Training & certification support
Career growth pathway
Work tools provided (test bench access, ESD kit, diagnostic tools, labeling/asset tagging tools)
Paid annual leave + public holidays
Staff welfare support (team welfare package)
Free accommodation for family
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