Coordinator CS Documentation, Kano

Knowledge of HLAG products and ensuring customer requirements are met. Good knowledge of the business, longstanding process and overall exceptions prevention and management.

Import Documentation Task /Counter 
•    Review amendment requests and action them where applicable.
•      Prompt response to all Amendment and supplementary request to customs, customers, and POL.
•      OBL printing - Ensure OBL requests are attended too as fast as possible.
•      Issue delivery order to customers and terminal.
•      Ensure case is close as fast as possible.

Export Counter 
•    Issue Telex Release instruction or MTD.
•     OBL printing
•    Liaise with Operations for confirmation of Loaded containers.
•    Handle customs Clearance and Loading.
•    Attend to all customer queries.

Export GOMT & GIFU Task
•    Quality work on GOMT picked for quick gate in on boxes picked for bookings- GIFU to improve cargo readiness.
•    Quality work on GIFU to increase loading and volume/ Loaded as booked. and limit GIFU longstanding in the yard
•    Guide and push customers on fast GATE IN FULL to increase cargo readiness and loadings.
•    Result visible on Weekly GIFU volume and cargo readiness. 
•    Share progress on daily huddle meeting.
•    Work together with sales PIC of customers account for quick GIFU /Empty return.
•    Work with operations on equipment release control. 

LONGSTANDING TASK
Equipment Longstanding Clearance & EMPTY RETURN  

•    IMPORT DIFU & GOFU - Communicate/Push customers on delivery of cargo that arrived on vessels to avoid and reduce longstanding. 
•    Daily push on Special cargoes- OOG/flat rack & Reefer Aggressive focus/push with all reefer customers for prompt delivery of reefer cargoes 
•    Ensure Daily and quality work on GOFU-Task to return/retrieve company asset or push for replacement value if unit is missing.
•    Communicate/Push customers and make consistent effort on prompt empty return to terminal to allow empties available for bookings.
•    Receive and collate weekly/monthly report for longstanding visibility- Rane Manali's report to be used as central source, manual performance collation, Every Monday
•    Follow up on waiver cases and Auction to reduce longstanding in yard.
•    Share progress on Daily Huddle meeting.
•    Ensure Macro longstanding push with QSC - Letters must be sent to avoid new shipments resulting on longstanding.
•    Coordinate with QSC to perform longstanding follow up tasks in FIS i.e. postponement and abandonment.
•    Send longstanding notifications to customers and POL according to the longstanding notification timeline.
•    Prepare reports for weekly & Monthly meeting presentation.
•    Block GOFU customers on ODEX.

Export GOMT & GIFU Task
•    Quality work on GOMT picked for quick gate in on boxes picked for bookings- GIFU to improve cargo readiness.
•    Quality work on GIFU to increase loading and volume/ Loaded as booked. and limit GIFU longstanding in the yard
•    Guide and push customers on fast GATE IN FULL to increase cargo readiness and loadings.
•    Result visible on Weekly GIFU volume and cargo readiness. 
•    Share progress on daily huddle meeting.
•    Work together with sales PIC of customers account for quick GIFU /Empty return.
•    Work with operations on equipment release control. 
 

•    Computer literacy / Excel competency /Power Point
•    Great communication skills; good command of written and spoken English
•    Basic knowledge of customer service is required
•    Import Documentation Process knowledge – can be learnt on the job
•    FIS knowledge
•    Customer centricity
•    Problem prevention and solving ability