Customer Care & Student Support Officer (Study Abroad / Travel / Visa)

Univacity is hiring a Customer Care & Student Support Officer to handle student/client inquiries, provide guidance across our study abroad journey, and support travel/visa -related documentation processes. You’ll be the first point of contact—ensuring fast, clear, and helpful communication across phone, WhatsApp, email, and social channels.

Key Responsibilities

• Respond to customer inquiries via WhatsApp, phone calls, email, Instagram/website chat
  

• Guide clients through program requirements, application steps, timelines, and next actions
  

• Support customers with travel and visa documentation checklists (as per internal SOPs)
  

• Log and track conversations, leads, and outcomes using CRM tools
  

• Resolve complaints professionally; escalate complex cases appropriately
  

• Maintain accurate records, follow -ups, and reminders to reduce missed deadlines
  

• Collaborate with Business Development / Admissions team for smooth client onboarding
  

• Create weekly summaries: common issues, response time, and customer feedback insights
  

Requirements

• Proven experience in customer support/customer care (1+ year preferred)
  

• Strong communication skills: clear writing, calm tone, good phone etiquette
  

• Excellent attention to detail and ability to follow structured processes
  

• Comfortable with tech tools: Google Workspace/Microsoft Office, CRM, spreadsheets
  

• Ability to work in -person in Ajah/Lekki and handle a fast -paced environment
  

Strong Advantage (Nice to Have)

• Experience or knowledge in study abroad admissions, travel planning, and/or visa processes
  

• Familiarity with common requirements: passports, bank statements, SOPs, transcripts, appointment booking, document formatting
  

• Experience using HubSpot / Zoho / Salesforce or similar CRM
  

What Success Looks Like

• Fast response time, excellent customer satisfaction
  

• Clean CRM records and consistent follow -ups
  

• High conversion from inquiry → consultation → application (where applicable)
  

Benefits

• Competitive salary + Bonuses