CUSTOMER CARE EXECUTIVE @Lagos - Internet Service Provider (Telecommunication).

Handle inbound and outbound customer calls, chats, and emails

Provide accurate information on products and services

Resolve customer complaints and escalate issues when necessary

Maintain customer records and update databases

Ensure customer satisfaction through professional communication

Follow up with customers to confirm issue resolution

Support sales and retention by promoting company services

Adhere to company policies and service standards

Bachelor’s degree or equivalent qualification

Previous experience in customer service (ISP/telecom preferred)

Strong communication and interpersonal skills

Problem-solving and conflict-resolution ability

Proficiency in MS Office and CRM software

Ability to work under pressure and handle multiple tasks

Good listening skills and patience

Teamwork and adaptability

Handle customer inquiries, resolve complaints.