Customer Care Officer

A client is seeking a professional, articulate, and customer-focused Customer Care Officer to join our team in Port Harcourt. The successful candidate will serve as the first point of contact for clients, ensuring exceptional customer service, handling inquiries efficiently, and contributing to a positive customer experience.

This role is ideal for an individual who possesses excellent communication skills, a strong customer-service orientation, and the ability to thrive in a fast-paced professional environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone calls, emails, social media platforms, and walk-in visits.
  
• Provide accurate information regarding the company's products, services, and processes.
  
• Follow up on customer inquiries, requests, and feedback to ensure customer satisfaction.
  
• Maintain accurate customer records and update client information in the company database.
  
• Handle customer complaints professionally and ensure timely resolution of issues.
  
• Schedule appointments, consultations, and meetings as required.
  
• Support front desk and administrative operations when necessary.
  
• Create a welcoming and professional experience for clients and visitors.
  
• Prepare periodic reports on customer interactions, inquiries, and feedback.
  
• Collaborate with internal teams to ensure excellent service delivery and customer satisfaction.
  
• Identify opportunities to improve customer experience and service processes.
  

Requirements

• Bachelor's Degree or HND in any relevant discipline.
  
• Minimum of one (1) year experience in customer service, client relations, front desk operations, or a related role.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-management abilities.
  
• Proficiency in Microsoft Office Suite and general computer applications.
  
• Ability to multitask effectively and work under pressure.
  
• Strong organizational, problem-solving, and time-management skills.
  
• Professional appearance and conduct.
  

Desired Competencies

• Excellent customer service orientation.
  
• Strong listening and communication skills.
  
• Friendly, courteous, and approachable personality.
  
• Ability to remain calm and professional when handling difficult situations.
  
• High level of integrity, accountability, and professionalism.
  
• Self-motivated, proactive, and results-driven.
  
• Ability to work independently and collaboratively within a team environment.
  
• Attention to detail and commitment to service excellence.
  

Benefits