Customer Care/Virtual Onboarding Officers

Our client is an agricultural value-chain, innovation-driven company solving problems in Africa, for Africans. They provide products and services within different industries, across 4 continents.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests on the App.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary to ensure seamless service to customers.
• Providing feedback to management on the efficiency of the customer service process.
• Frequently employ a variety of analysis tools such as best practice surveys to improve customer experiences.
• Ensure customer satisfaction and provide professional customer support.
• Assume ownership of customer problems and seek to identify, respond, and resolve any issues before they become a conflict, ensuring a satisfactory solution for both Squire and the customer.
• Orientation training of new partners and customers.
• Onboard new strategic merchants  in different categories who are currently not on the platform.
• Training new merchants on how to use the company's app.

• Bachelors degree in any field of study.
• Minimum of 2 years working experience as a customer service professional.
• Customer service & relationship management skills.
• Excellent communication, oral and verbal skills.
• Multilingual: Fluent in English and at least one other Nigerian Language.
• Project management skills, ability to manage multiple projects, ability to meet deadlines, and strong attention to detail.
• Proficient computer skills in MS Office including Word and Excel and PowerPoint.
• IT Savvy.
   

Salary Range: 150,000 - 250,000 Gross Salary per month