Our client is telecommunication company in Nigerian.

Job Summary

The Customer Service Representative will be the first point of contact for subscribers. The primary goal is to deliver excellent service by resolving customer inquiries, managing account subscriptions, troubleshooting basic technical issues, and ensuring a positive customer experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
  


• Assist customers with subscription activations, upgrades, downgrades, and clearing error codes (e.g., E16, E32).
  


• Process subscription payments, resolve billing discrepancies, and guide customers on using self-service payment platforms.
  


• Walk customers through basic technical troubleshooting for decoders, smartcards, satellite signals, and the app.
  


• Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value.