Customer Retention Executive (Bonusing and Promotions)

Company : Afconrecruitltd

Job Description - Customer Retention Executive (Bonusing and Promotions)

* Creating a plan to retain existing customers by identifying their needs and concerns, then communicating with them regularly about current promotional offerings.

* ⁠Create affinity for the between the brand and the target audience.

* Monitoring user behavior and satisfaction levels, and conducting research on current market trends to identify potential opportunities for growth.

* Analyzing data to determine which strategies are most effective in retaining customers over time.

* Monitoring competitors’ activities and industry trends to identify potential opportunities.

* Working with marketing and customer service team to identify different audience segments.

* Maintaining and building relationships with existing users through targeted communications.

* Creating unique bonuses and promotional offers.

* Managing SMS, Email Marketing and other outbound channels

Requirements

B.sc/HND in any field with at least 3years plus of experience in this role

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Customer Retention Executive (Bonusing and Promotions)

Job Description - Customer Retention Executive (Bonusing and Promotions)

Requirements

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