Customer Service

• Handle online and in-store customer orders through phone calls, WhatsApp, email, and social media channels.
  


• Respond promptly to customer inquiries, complaints, and feedback in a professional manner.
  


• Maintain accurate records of orders, delivery details, and customer preferences.
  


• Collaborate with the kitchen and dispatch teams to ensure timely and accurate deliveries.
  


• Follow up with customers post-order to ensure satisfaction and build loyalty.
  


• Manage and update digital customer service tools, ensuring smooth communication across platforms.
  


• Support marketing initiatives through customer engagement and retention activities.
  


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Requirements

• OND / HND / Bachelor’s Degree in Business, Marketing, or related field.
  


• Minimum of 4 years’ experience in customer service, preferably within a restaurant, QSR, or hospitality environment.
  


• Excellent communication and interpersonal skills.
  


• Must be tech-savvy with strong command of WhatsApp Business, Instagram, email, and online order systems.
  


• Ability to multitask, stay organized, and work under pressure.
  


• Courteous, energetic, and customer-focused personality.
  


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Benefits