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Customer service

Job Description - Customer service

Job Summary

Entry-level position for candidates with 0–2 years experience. The role supports daily operations, ensures accuracy in documentation, and delivers quality service to the public. Ideal for recent graduates or SSCE holders with strong learning ability, discipline, and good communication skills.

Key Responsibilities

Documentation & Records: Assist with filing, data entry, and maintaining accurate records of daily activities
Customer/Public Service: Attend to inquiries, guide applicants/road users, and provide basic information with courtesy
Reporting: Prepare simple daily/weekly reports and update logs as directed by supervisors
Operational Support: Support team activities, patrols, inspections, or office tasks to ensure smooth workflow
Compliance: Follow all organizational rules, safety procedures, and FRSC codes of conduct at all times
Teamwork: Work closely with senior staff and other team members to achieve unit targets
Learning & Development: Participate in trainings and quickly adapt to new tools, systems, or procedures.

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