Customer Success Associate

Mimmi Kasu is
one of the fastest growing fashion brands in Africa.
We are hiring an experienced Customer Success
Associate to help us keep growing. You’ll be on the
phone, managing email and chat, assisting customers
with product and order status questions, as well as
being a point -of -contact to resolve queries. You’ll get to
know our product line and become an expert at
advising customers. You’re going to be completely
empowered to WOW our customers. If you're dedicated
and ambitious, Mimmi Kasu is an excellent place to
grow. Don't hesitate to apply.

To be successful
in this position, you will need to be able to carry out
the following perfectly:

• Take ownership
of customer issues

• Escalate
unresolved issues to the appropriate internal
teams

• Troubleshoot
problems and see them through to resolution

• Collect prompt
and accurate feedback from customers

Requirements

• 
  Call center
  or customer service experience
  preferred
  


• 
  
  
  Willingness
  to participate in training before hire and on -the
  job
  


• 
  
  
  Excellent
  listening skills and an empathetic voice and
  manner
  


• 
  Dedication
  to customer satisfaction
  
  
• 
  Basic
  knowledge of computer software and office
  systems
  


• 
  Ability to
  thrive in a fast -paced environment, multitasking while
  keeping focus on the customer
  
  
  
• 
  Confident
  with Phone inquiries
  
  
• 
  Great
  Communication Skills