Customer Success Associate / Front Desk

Key Responsibilities:

Serve as the first point of contact for clients, visitors, and partners.

Welcome visitors professionally and direct them to the appropriate personnel.

Respond promptly to customer enquiries via phone, email, WhatsApp, social media, and walk-ins.

Manage customer onboarding and ensure a seamless client experience from enquiry to project completion.

Schedule appointments, meetings, and customer consultations.

Maintain accurate customer records and update the CRM system.

Coordinate after-sales support, warranty requests, and maintenance scheduling.

Follow up with customers to ensure satisfaction and identify opportunities for repeat business or referrals.

Resolve customer complaints professionally and escalate complex issues where necessary.

Prepare customer service reports and track key customer satisfaction metrics.