Customer Success Officer

• Identify sales opportunities and potential clients to expand the customer base. 
  
• Maintaining a positive professional attitude towards customers always. 
  
• Calling existing customers to upsell products. 
  
• Providing after -salessupport.
  
  
•  Conducting questionnaires and classifying clients based on the urgency/complexity of issues.
  
• Scheduling of maintenance. 
  
• Followup after installations and management of maintenance app.
  
  
• Keeping record of customer interactions, transactions, comments and complaints.
  
• Ensuring customer satisfaction and providing professional customer support.
  
• Taking calls and logging complaints. 
  
• Developing and sustaining solid relationships with customers to promote customer satisfaction and
  represent business. 
  
• Expediting the resolution of customer problems and complaints to maximize satisfaction.
  
  
• Continuously improve through feedback.
  
  
• Supplying management with reports on customer needs, problems, interests, competitive
  activities, and potential for new products and services.
  

Requirements

• Customer -centric and results -driven.
  
• Excellent communication, interpersonal, and problem -solving skills.
  
•  Ability to work in a fast -paced environment and prioritize multiple tasks.
  
•  Strong analytical and data analysis skills.
  
• Previous experience in customer success, account management, or a related field is an asset.
  

Benefits

• A collaborative and innovate work environment.
  
• Opportunities for professional growth and development.
  
• Competitive salary and benefits.