Customer Success Officer

Job Summary

Bluecounts Ltd is seeking a motivated and enthusiastic Customer Success Officer to support the onboarding, activation, and success of customers using the Bluecounts platform. The successful candidate will work closely with customers to ensure they are able to use the platform effectively and derive value from its features. This role is ideal for a recent graduate or early-career professional interested in technology, customer service, and business software.

Key Responsibilities

• Contact newly registered customers and assist with onboarding.
• Guide customers through account setup and initial product usage.
• Provide support through phone calls, WhatsApp, email, and other communication channels.
• Follow up with inactive customers and encourage product adoption.
• Assist customers in creating invoices, managing customers, and using platform features.
• Collect customer feedback and document improvement suggestions.
• Escalate technical issues to the Product and Engineering teams.
• Maintain accurate customer records and support logs.
• Assist in generating customer testimonials and case studies.
• Prepare daily and weekly customer success reports.
• Support customer retention and engagement initiatives.