Customs Documentation Agent

Company : Maersk

Job Type : Full Time

Nglos01 - Lagos - Kazuma Building

Number of Applicants

000+

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Job Description - Customs Documentation Agent

Customs Documentation Agent : JL2

Would you like to be part of a value‑driven, international organization where we support and enable global trade every day?
We are looking for a Customs Documentation Agent to join our Customs Operations team in Nigeria, ensuring accurate documentation, smooth customs clearance, and strong data‑driven process improvements across our import and export activities.

Key Responsibilities

Customs & Documentation

Prepare, verify, and submit import and export documentation, including:
- Commercial invoices
- Bills of lading / airway bills
- Packing lists
- Certificates of origin
- Form M
- PAAR
· Liaise with customs authorities, freight forwarders, shipping lines, and internal teams to resolve clearance issues.
Vet supplier documents before shipment to ensure accuracy and compliance.
Track shipments, monitor clearance stages, and ensure timely processing to avoid delays or penalties.
Maintain accurate and organized records of all customs transactions and related documents.

Data Analysis & Reporting

Analyse customs and trade‑related data to identify:
- Clearance delays
- Documentation errors
- Penalties and inspection trends
- Duty, tariff, and tax exposures

Develop reports and dashboards tracking:
- Import/export volumes
- Clearance timelines
- Customs costs and savings opportunities
Provide data‑driven insights and recommendations to improve documentation processes and operational efficiency.
Conduct periodic audits of historical customs records to ensure compliance and accuracy.

Customer & Stakeholder Collaboration

Serve as a key point of contact for customs documentation queries.
Work closely with internal teams to ensure smooth coordination across the clearance process.
Support continuous improvement initiatives by identifying gaps, risks, and optimization opportunities.

Key Performance Indicators

Accuracy and completeness of customs documentation.
Reduction in clearance delays and documentation errors.
Timeliness of shipment processing and bank documentation (Form M, PAAR).
Quality and relevance of data insights and reporting outputs.
Compliance with customs regulations and internal controls.

Who We Are Looking For

Qualifications

Bachelor’s degree in Logistics, Supply Chain Management, Business, Economics, Statistics, or Data Analytics.
2–5 years of experience in customs documentation, freight forwarding, or trade compliance.
Proven experience in data analysis within operational or compliance environments.

Competencies & Skills

Strong knowledge of customs procedures, import/export regulations, and HS codes.
Advanced proficiency in Excel; experience with Power BI, Tableau, SQL, or similar tools is an advantage.
High attention to detail and strong analytical skills.
Excellent communication and stakeholder coordination abilities.
Ability to manage tight deadlines in a fast‑paced logistics environment.
Ability to interpret and present complex data clearly.
Logistics industry experience preferred.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

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