CX Experience Design - Projects

Own assigned projects, create plan, documentation, approvals, and oversee implementation. Keep catalogue of all CX related projects.

Functions & Responsibilities        

• Engage third parties/vendors and internal resources for the flawless execution of projects.
• Work with the Team Leads & Unit Heads in developing project scopes and objectives.
• Working with relevant stakeholders and ensuring technical feasibility (for owned projects).
• Work with supervisor to ensure resource availability and allocation.
• Develop a detailed project plan to track progress for owned projects.
• Use appropriate techniques to manage changes in project scope, schedule, and costs.
• Measure project impact using appropriate systems, tools, and techniques.
• Manage the relationship with the Project owners and all stakeholders.
• Maintain comprehensive project documentation for owned project.
• Work with the Project owner to build relevant dashboards to showcase outcomes.

Qualification & Minimum Experience Requirement

• Minimum academic qualification of bachelor’s degree in any discipline, and professional qualification will be an added advantage (PMP).
• Minimum of 3-year related experience; at least 1-year experience in a Bank/Financial Institution will be an added advantage.

Skills / Competence Requirements

Required Knowledge, Skills & Abilities

• Excellent client-facing skills
• Internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills
• Attention to detail
• Multitasking skills
• Strong working knowledge of Microsoft Office
• Experience with project management software tools
• Presentation Skills
• Business Process Skills
• Business Analysis Skills

Generic Skills

• Initiative
• Analytical Skills / Problem solving
• Self-Management / Organizational skills
• Interpersonal Skills
• TQM

 Supervisory Skills

• Leadership
• Coaching / Influencing
• Team building / conflict management
• Organization & coordination
• General managerial / administration