Deputy Banking Manager

Job brief

We are seeking a leadership-focused, responsible, and trustworthy Deputy Bank Manager to join our team! The ideal candidate will have previous experience working in commercial banking, preferably within a lead or supervisory role. The key focus of the role will be to support the bank manager with day-to-day tasks to ensure that the branch operates to the highest standard.

Responsibilities

• Liaise with the bank manager to ascertain the priority workloads on any given day.
  
• Lead shifts of cashiers, tellers, and other banking personnel in the absence of the Bank Manager.
  
• Open and close the branch of the bank in the absence of the Bank Manager.
  
• Assist with curating the rota, and schedule for various team members to ensure enough cover is always in place.
  
• Assist with hiring and interviewing of new team members and provide training and guidance to new hires.
  
• Ensure that any queries are resolved, whether from staff members or customers.
  
• Collaborate with Cashiers and other banking staff to help resolve technical and customer-related problems.
  
• De-escalate and calm angry or upset clients down, and provide suitable resolutions for clients within the bank.
  
• Be a keyholder to the safe room or safe deposit box room.
  
• Regularly attend emergency training and keep up to date with safety procedures.
  
• Conduct emergency drills alongside the bank manager and provide continuous training and development to the banking team.
  
• Ensure correct reconciliation is completed on a daily or weekly basis as requested.
  
• Ensure all monies are safely stored in the safe area.
  

Requirements

• Bachelors’ Degree or above in Finance, Business Finance, Accounting, or related field or vocational qualification and relevant experience
  
• Minimum of 5 years’ experience within a banking role, preferably as a team lead, shift lead, or supervisor
  
• Demonstrated knowledge of banking operations and procedures
  
• Excellent attention to detail
  
• Good Leadership skills, with the ability to mentor and train team members
  
• Adept with using general banking equipment such as computers, tills, and safes
  
• Good communication skills, both written and verbal
  
• Good computer skills, including Excel and Outlook
  
• Highly organized and able to work under pressure to specific deadlines
  
• Great Math skills