Desk officer

Summary

Responsibilities

• Oversee the daily operations of designated projects, programs, and client accounts.
  
• Act as the primary liaison connecting the firm with external clients, partners, consultants, and field teams.
  
• Manage the receipt, organization, and upkeep of all project-related and administrative records.
  
• Draft official correspondence, reports, meeting minutes, briefs, and other necessary documentation.
  
• Arrange and coordinate meetings, training events, workshops, and other program-specific activities.
  
• Disseminate project updates, directives, and relevant information to the appropriate team members.
  
• Track and follow up with stakeholders, including clients, consultants, and facilitators, regarding pending actions.
  
• Facilitate participant enrollment, onboarding processes, scheduling, and logistical arrangements for programs.
  
• Ensure the accuracy of databases, attendance logs, contact directories, and project files.
  
• Contribute to the development of proposals, financial budgets, presentations, and project status reports.
  
• Track assigned tasks and promptly escalate any delays, risks, or operational challenges to supervision.
  
• Assist in managing procurement, logistics, and administrative support for project activities.
  

• Proven ability to coordinate daily activities across multiple projects and clients.
  
• Strong communication skills to serve effectively as a point of contact for diverse stakeholders.
  
• Proficiency in organizing, maintaining, and managing project documentation and administrative records.
  
• Capability to prepare professional correspondence, reports, briefs, and meeting notes.
  
• Experience in coordinating meetings, training sessions, workshops, and program events.
  
• Skill in communicating updates and instructions clearly to team members.
  
• Competence in following up with stakeholders to resolve outstanding actions.
  
• Ability to support participant registration, onboarding, scheduling, and logistics.
  
• Attention to detail in maintaining accurate databases, attendance records, and contact lists.
  
• Experience assisting with the preparation of proposals, budgets, presentations, and reports.
  
• Skill in monitoring tasks and identifying operational risks or delays for escalation.
  
• Familiarity with procurement processes and logistical arrangements for project activities.