Ebusiness Officer

Requirements

• Monitor daily activities across e-business channels including mobile banking, internet banking,
  USSD, cards, POS and ATM services.
  


• Track transaction failures, service downtime, reversal issues and channel exceptions and
  escalate unresolved issues promptly.
  


• Handle customer complaints and support resolution of disputes, chargebacks, failed
  transactions and service-related enquiries.
  


• Assist in reconciliation, exception tracking and reporting of electronic banking transactions.
  


• Support onboarding, maintenance and service delivery for digital and electronic banking
  products.
  


• Liaise with branches, operations teams, IT support, vendors and service providers to ensure
  timely issue resolution.
  


• Maintain accurate records and prepare periodic reports on channel performance, complaints
  and incident resolution.
  


• Ensure compliance with internal policies, service standards, and information security procedures
  and regulatory requirements.
  


• Provide support for user adoption initiatives and customer education on e-business products
  and channels.
  


• Perform other duties as assigned by the Team Lead, E-Business.
  

• Good knowledge of electronic banking channels, digital products, and payment operations.
  


• Understanding of transaction processing, reversals, dispute handling, and reconciliation
  processes.
  


• Strong analytical, problem-solving and attention-to-detail skills.
  


• Good customer service, communication and relationship management skills.
  


• Ability to work under pressure and manage multiple issues within required timelines.
  


• Working knowledge of banking operations, service standards and regulatory requirements.
  


• Proficiency in Microsoft Office tools and relevant digital reporting systems.
  Specifications
  


• HND/Bachelor’s degree in Banking and Finance, Business Administration, Economics, Computer
  Science or any related discipline.
  


• Relevant certification in digital banking, payments, banking operations or information systems
  will be an added advantage.
  


• Minimum of 2–4 years’ relevant experience in e-business, digital banking operations,
  transaction support or related banking operations.
  

•  Timeliness and accuracy of transaction monitoring and issue escalation.
  


•  Turnaround time for complaint resolution, reversals and exception handling.
  


•  Accuracy of reconciliation and reporting on e-business transactions.
  


•  Number of unresolved incidents and aged exceptions.
  


•  Service quality and responsiveness to internal and external customers.
  


•  Compliance with operational controls, service standards and regulatory requirements.
  
  

Benefits

Compensation: Salary is Open for negotiation; however, the budget for the role is dependent on the grade level, BE-ABO

(The salary for each grade level is non-negotiable, but the grade level can be

negotiated)

Benefits: The role comes with a comprehensive benefits package, including HMO,

pension, leave allowance, 13th month, and other company-wide benefits.