Job title : Ecommerce Fulfillment Officer jobs in Lagos Job Location : Lagos Deadline : June 30, 2024 Quick Recommended Links
Job Description
The Ecommerce Fulfillment Officer is responsible for tactical day to day operations for Ecommerce fulfillment to executing strategic objectives of improvements.
Monitor open orders daily, working with internal teams, and our logistics partners to quickly resolve and have orders shipped on time and fix orders that have issues.
This will require day to day operational support to collaborate between Supply Chain, Customer Service, Admin and IT Teams.
Responsibilities / Deliverables / Outcome
Run day to day business operations of eCommerce fulfilment by reviewing open orders and collaborating with teams to get orders out.
Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution.
Work with our Supply Chain team and category managers on improving backorder replacement and order exceptions to pro-actively prevent order issues.
Track defects and develop full reconciliation of open orders to understand root cause.
Partner with customer service team to understand consumer pain points and work on initiatives to improve customer experience.
Troubleshoot issues relating to order shipments, ecommerce purchase, order fulfilment etc to Ecommerce Manager.
Communicate to warehouses any special requirements in relation to customer orders as necessary.
Liaise directly with the Customer Service Unit/Ecommerce Manager to resolve any customer complaints or issues as necessary.
In addition, this position will be responsible for the documentation of order and returns, exceptions root causes to illustrate and get resolutions / fixes. This will be used to identify issues and drive process and system improvement requirements.
The Ecommerce Fulfilment officer will need to diagnose and understand the underlying operational issues and opportunities in the business and work on initiatives to address them with the Ecommerce Manager for resolution.
Key Performance Indicators
Order Fill Rate Percentage
On-time shipping percentage.
Total order cycle time.
Internal order cycle time.
Perfect order percentage.
Order picking accuracy.
Rate of return.
Fulfilment accuracy rate.
Percentage of orders received damage free
Desired Skills & Experience
First Degree from a reputable higher institution
Experience in e-commerce will be an added advantage
Excellent verbal and written communication skills
Strong Micro excel skill
A good team player
Good interpersonal and people skills
Good organizational Skill
Ability to manage time and prioritize tasks
Strong ability to pay attention to detail
Detail Oriented,
Inventory Management,
Auto Delivery,
Customer Service,
Accuracy,
Accountable.
Administrative / Management jobs in Nigeria Ecommerce Fulfillment Officer in Lagos
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