Job title : Events Lead Operations / CSR jobs in Lagos Job Location : Lagos Deadline : July 03, 2024 Quick Recommended Links
Job Summary
The Event Lead/CSR is responsible for helping customer service representatives provide effective assistance and satisfying customers. The role entails coordination of CSR and Event personnel to ensure they are working efficiently and effectively
Key Objectives
The Key objectives of the Customer Service and Events Lead position include:
Attend to customer request and questions
Customer service and ordering fulfillment
Assist with inventory management
Ensure all documents are properly filed and daily reports at sent to management
Ensuring the Bakery environment is clean at all times
Identify customer’s needs and respond proactively to concerns
Preserve excellent levels of internal and external customer service
Assist with all internal and external Admin related inquiries or requests.
Supervise all company events
Assist with performance management procedures.
Schedule meetings, interviews, and maintain agendas.
Assist with training sessions and seminars.
Assist with ad-hoc Admin projects.
Support other assigned functions.
Keep up-to-date with the latest trends and best practices
Liaising with bakery, events, and delivery staff to ensure smooth operations and delivery of goods
Responsibilities
Staff Coordination
Recruiting and training CSR and Event staff
Establish employees KPIs, schedules and policies
Ensure staff comply to all health and safety regulations
General Operations
Manage all operations to the highest standards
Required Qualifications
Experience working at a similar establishment
Degree in Business admin or Hospitality related fields
Restaurant/Service industry formal training
Administrative / Management jobs in Nigeria Events Lead Operations / CSR in Lagos
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