Field Engineer

Field Engineer

Location: Lagos, Lekki
Employment Type: Full-Time
Salary: 200,000  - 250,000

Position Summary

We are seeking a Field Engineer who will be responsible for installing, configuring, maintaining, and troubleshooting networking equipment and systems at client locations. The role demands technical competence, customer-facing communication skills, and the ability to work independently in dynamic field environments.

Key Responsibilities

1. Installation & Configuration

• Attend customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
  
  

• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
  
  

• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
  
  

• Educate customers on the proper use and maintenance of the installed equipment and services.
  
  

2. Troubleshooting & Technical Support

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
  
  

• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
  
  

• Collaborate with internal teams, such as coordinators, network operations, and support, to escalate and resolve complex issues when necessary.
  
  

• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.
  
  

3. Customer Interaction & Service Excellence

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
  
  

• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
  
  

• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
  
  

• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.
  
  

4. Quality Assurance & Compliance

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
  
  

• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
  
  

• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.
  
  

Qualifications & Requirements

Education:

• A Bachelors degree in Engineering (Electrical, Mechanical, Civil) or a related technical discipline.
  
  

• Technical certifications in networking or telecommunications (e.g., Cisco, CompTIA) are an added advantage.
  
  

• COREN registration is desirable but not mandatory.
  
  

Experience:

• 35 years of relevant experience in a field engineering or technical installation role.
  
  

• Prior experience in an ISP or telecommunications company is highly preferred.
  
  

Technical Skills:

• Strong knowledge of networking concepts, protocols, and hardware (routers, switches, cabling).
  
  

• Proficiency with Windows, Linux, and other relevant operating systems.
  
  

• Familiarity with diagnostic tools for testing connectivity and system performance.
  
  

Soft Skills:

• Excellent problem-solving and analytical abilities.
  
  

• Strong interpersonal and communication skills (verbal and written).
  
  

• Ability to work independently and manage time effectively.
  
  

• Must be customer-oriented and solutions-driven.
  
  

Other Requirements:

• Must possess a valid drivers license.
  
  

• Physically fit and able to handle technical equipment.
  
  

• Willingness to travel within and outside Lagos for assignments.
  
  

Benefits

• Competitive monthly salary: 200,000 250,000 (net)
  
  

• Transport allowance and mobile data support
  
  

• Career development opportunities through continuous training
  
  

• Access to a collaborative and supportive work environment
  
  

• Health and wellness benefits (HMO)
  
  

• Opportunity to work with a growing tech-driven organization
  
  

Application Process

Qualified candidates should send their CV and cover letter to https://www.mysigma.io/jobs/field-engineer/ with the subject line:
"Application for Field Engineer Lagos