Field Service Supervisor

Responsible for the day to day service delivery operations of the team/unit in complementing the delivery of field related Netcom Services to our clients in conjunction/collaboration with other service delivery units or departments.

Ensure harmonious, efficient, timely delivery and able to maintain synergetic relationships within team members and other units.

• Ensure timely delivery of assigned field related works/activities as a managed Service Provider that provides services but not limited to the below:
  
• Connectivity Services
  • Fiber
    
  • Radio
    
  • Networking & Power devices installations.
    
• Activities related to Field services in the below areas but not limited to:
  • Survey
    
  • Installation
    
  • Relocation
    
  • Retrievals
    
  • Preventive and Corrective Maintenance
    
  • Technical assistance to our partners
    
  • Related technical support to our internal and external clients.
    
  • Implement and ensure mandatory Safety First policy to be adhered to.
    
  • Equip and ensure FSE staff is to sport essential PPE in any activity in the field.
    
  • Ensure that staff adheres to timely agreed client schedule.
    
  • Provides real -time updates to HOD on assigned task of the team.
    
  • Ensures that the team presents themselves to the clients in every activity being carried out at the on -start and acknowledge confirmed completion.
    
  • Submit timely activity reports to the HOD.
    
  • Ensure that all activities carried out are according to company defined standards.
    
  • Provides useful feed back on any improvements on the following areas;
    • Procedures
      
    • Work Flows
      
    • Work Instructions
      
    • Field related work improvements (frontliner experience)
      
    • Service improvements (frontliner experience)
      
  • Conducts regular training and instructions to all FSE engineers and technical personnel.
    
    
    

• • Skills/Knowledge
    
    •  At least 5 years experience in the telecom or ISP industry (operations experience).
    
    •  Excellent Leadership Skills
    
  • •  RF engineering/installation knowledge and use of basic measurement equipment and tools.
    
    •  Customer oriented/focused in delivering services (field related works)
    
    •  Good communications skills (English and native) both oral and written
    
    •    Solid understanding of Inverters & batteries
    
      Ability to use, operate, assess and interpret gathered data from
    
    o  Data Tester
    
    o  Spectrum analyser
    
    o  Ground tester
    
    o  Multi -meter, Voltage and current
    
    o  BW tester
    
    o  PC and test applications
    
    •  Proficient in the use of communication tools for real -time reporting/updating.
    
    •  Knowledge and practice in Project Management to be able to deliver timely and economically.